**Privacy Policy for Mr. Spanish Churro**
*Last Updated: May 29, 2025*
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Mr. Spanish Churro (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website [www.mrspanishchurro.com] (“Site”) and customers who book our mobile churro catering services (“Services”). This Privacy Policy explains:
1. **What information we collect**
2. **How we use it**
3. **With whom we share it**
4. **How we protect it**
5. **Your rights and choices**
6. **Cookie and tracking technologies**
7. **Third-party services and advertising**
8. **Children’s privacy**
9. **How to contact us**
10. **Changes to this policy**
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## 1. Information We Collect
When you visit our Site or request a quote/book our Services via the “All Events” (booking) form, we may collect the following types of information:
### A. Information You Provide Directly
* **Contact Details:** Full name, email address, phone/mobile number.
* **Event Details:** Event type (e.g., birthday, wedding, corporate), event date, event time.
* **Service Preferences:** Preferred churro menu/items, number of guests, event location/address, special requests (dietary restrictions, setup preferences).
* **Payment Details:** Payment method (e.g., bank transfer, credit card) and upload of payment proof (screenshot or PDF).
* **Lead Form Questions:** Any additional questions or notes entered in the Elementor form.
### B. Automatically Collected Information
* **Browser and Device Data:** IP address, browser type/version, operating system, referring/exit pages, pages visited, time spent on pages.
* **Usage Data:** Which pages you visit, the date/time of your visit, link clicks, form submission events (tracked via Google Tag Manager and Google Ads).
* **Cookies & Tracking Technologies:** Google Analytics (GA4), Google Ads Conversion Tracking, and Facebook Pixel may place cookies or similar identifiers on your device to collect non-personalized data (see Section 6).
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## 2. How We Use Your Information
We use the information we collect for the following purposes:
1. **Booking & Service Delivery:**
• To process your booking request, confirm availability, and provide a quote.
• To communicate with you about your event (via email, phone, or SMS).
• To arrange payment and verify proof of payment.
2. **Marketing & Advertising:**
• To run and optimize Google Ads campaigns (e.g., tracking conversions when you submit the booking form).
• To send you promotional emails/newsletters (only if you opt in).
• To personalize ads (via Google Ads or Facebook Pixel) based on pages you visited or actions you took on our Site.
3. **Customer Service & Support:**
• To respond to your inquiries, support requests, or feedback.
• To improve our Site content, user experience, and Services.
4. **Analytics & Fraud Prevention:**
• To analyze site usage, monitor traffic sources, and understand user behavior (using Google Analytics).
• To detect and prevent fraud, spam, or abuse—especially when verifying payment proofs.
5. **Legal & Compliance:**
• To comply with applicable laws, regulations, or legal processes (e.g., responding to a subpoena).
• To enforce our Terms of Service or other policies.
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## 3. With Whom We Share Your Information
We may share your information in the following circumstances:
* **Service Providers & Subprocessors:**
We engage vendors (e.g., hosting providers, email delivery platforms, CRM/ERP tools, Google Analytics, Google Ads, Facebook) to support our business. These providers may have access to your personal data only to perform services on our behalf and are bound by confidentiality.
* **Advertising Platforms:**
Google Ads and Facebook Ads receive (pseudonymized) data when you complete a lead form, allowing us to optimize ad performance.
* **Payment Processors:**
If you pay us directly on the Site (e.g., via credit card), your payment details (card number, billing address) are processed by our third-party payment gateway. We do not store full credit card numbers on our servers.
* **Legal Obligations & Protection:**
We may disclose your information if required by law, regulation, or court order, or if needed to protect our rights, privacy, safety, or property, or that of our users.
* **Business Transfers:**
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity.
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## 4. How We Protect Your Information
We implement reasonable technical, administrative, and physical safeguards to protect your personal data:
* **Secure Transmission:** Our Site uses HTTPS (SSL/TLS encryption).
* **Access Controls:** Only authorized employees and vendors have access to your personal data.
* **Data Minimization:** We collect only the information necessary for the purposes outlined above.
* **Retention Policies:** We retain contact and booking data for as long as necessary to fulfill the purpose (e.g., event follow-up, warranties). After that, we securely delete or anonymize it, unless otherwise required by law (e.g., tax records).
Despite these efforts, no security measure is foolproof. If you suspect your data has been compromised, please contact us immediately (see Section 9).
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## 5. Your Rights and Choices
Depending on where you reside, you may have the following rights regarding your personal data:
1. **Access & Correction:** You can request a copy of the personal information we hold and ask us to correct inaccurate details.
2. **Deletion (Right to Be Forgotten):** You can ask us to delete your data, subject to legal obligations (e.g., tax or accounting records).
3. **Data Portability:** In certain jurisdictions, you may request a portable copy of your data in a structured, commonly used format (e.g., CSV).
4. **Opt-Out of Marketing:** You can unsubscribe from emails or opt out of targeted advertising at any time.
5. **Limit or Object:** You may ask us to restrict or object to our processing of your data, particularly for direct marketing or profiling.
To exercise these rights, contact us at **[info@mrspanishchurro.com](mailto:info@mrspanishchurro.com)**. We will respond within a reasonable timeframe (typically 30 days). Certain requests may be subject to verification.
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## 6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies for functionality, analytics, and advertising. You can manage or disable cookies via your browser settings, but doing so may affect your experience.
### A. Essential Cookies
* **Session Cookies:** Keep you logged in and remember form inputs between pages.
* **Security Cookies:** Prevent fraud and protect user data.
### B. Performance & Analytics Cookies
* **Google Analytics (GA4):** Collects anonymous data about how visitors interact with the Site (pages visited, duration, bounce rate).
* These help us improve content, navigation, and overall performance.
### C. Advertising & Marketing Cookies
* **Google Ads Conversion Tracking:** Tracks when a user submits a booking form, attributing it to your ad campaigns.
* **Facebook Pixel:** If enabled, collects anonymous data for ad remarketing and conversion tracking.
To learn more, visit [Google’s Privacy & Terms]
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## 7. Third-Party Services and Advertising
We may use and share data with third-party advertising networks (Google Ads, Facebook Ads) to deliver personalized ads and measure campaign performance. These platforms collect data (like click or view-through conversions) via cookies and pixel tags. We do not control their tracking technology; please refer to their privacy policies:
* Google Ads: https://policies.google.com/privacy
* Facebook: https://www.facebook.com/privacy/explanation
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## 8. Children’s Privacy
Our Site and Services are not directed to children under age 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected such data, please contact us to request deletion.
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## 9. How to Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact:
**Mr. Spanish Churro**
Email: info@mrspanishchurro.com
Address: 123 Churro Lane, Sydney, NSW 2000, Australia
Phone: +61 0468477450
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## 10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we do, we will post the revised version on this page with an updated “*Last Updated*” date. Your continued use of the Site and Services after those changes indicates your acceptance of the updated policy.
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Thank you for trusting Mr. Spanish Churro. We value your privacy and strive to keep your information secure.